“We have been waiting for 2 years…”

Hello!  My name is Rozeta.  I am a citizen of Tirana Albania.  I won the Dv visa lottery on September 19. 2020 in Us Eembassy Tirana Albania my visa expires on March 16 2021. I am waiting for the solution of this problem as we have been waiting for 2 years, we have done the documents twice.